Grievance Redressal
Complaint Procedure Guide
We value your relationship at LIC International. Should you have a complaint about the service you have received, please use either of the undermentioned channels to provide us with your feedback. We have a Complaint Handling process well in place, details of which are provided herein below:
Visit one of our branches on the address given below or email us on the respective email ids or call us on numbers depending on your location or convenience:
Write to us
Visit www.licinternational.com and click on “Grievance Redressal” under “Services”. Kindly provide your feedback and click “send”. We will revert to you within two working days. In case we are unable to provide an immediate resolution to the complaint, we will revert with the approximate time frame required to resolve the matter. You shall be contacted by the committed date with a full response.
Escalation of a Complaint
If you are not satisfied with the response you have received by lodging your complaints through the available channels or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Complaints Officer:
We shall contact you within two working days following the receipt of your correspondence.
Customer not satisfied with the Company’s Response:
If you do not receive a reply from the Company within 2 weeks from the Customer Complaints Officer or you are not satisfied with the Company’s final decision, you have the right to refer the case to Consumer Protection Unit of Central Bank of Bahrain. You can submit the case through the ‘Complaint Form’ on the Central Bank of Bahrain’s website www.cbb.gov.bh.
